How we handle customer information.

Who We Are

Cosmos Ebike UAE sells and supports Cosmos VAPOR electric road bikes in the United Arab Emirates. Our website is https://cosmosebike.vip/.

Information We Collect

We may collect information that you choose to share with us, including:

• Your name, phone number, WhatsApp number, email address or other contact details.
• Your WhatsApp messages, website inquiry form details and sales conversation history.
• Your preferred VAPOR model, color, size, upgrades, budget, test ride time and purchase intent.
• Fit information you provide, such as height, inseam, riding goals and sizing questions.
• Technical information such as website visits, page interactions, device type and referral source.

How We Use Information

We use customer information to:

• Reply to your product questions and sales inquiries.
• Recommend models, sizes, colors and upgrade options.
• Check availability, prepare quotes and arrange test ride follow-up.
• Improve our website, product information and customer service.
• Send follow-up messages related to your inquiry, where permitted by WhatsApp and applicable law.

WhatsApp And AI Assistant

When you contact us on WhatsApp, your messages may be processed by our automated AI sales assistant to provide faster replies. The AI assistant may help answer product questions, collect fit and availability details, and prepare a summary for our human team.

The AI assistant does not confirm discounts, collect payments, reserve stock or finalize test rides. Those actions require confirmation from a human member of the Cosmos Ebike UAE team.

Sharing Information

We do not sell your personal information. We may share information with service providers that help us operate our website, WhatsApp messaging, AI assistant, hosting, analytics, CRM or sales follow-up. These providers process information on our behalf for business operations.

Data Retention

We keep inquiry and conversation records for as long as reasonably needed to provide customer support, manage sales follow-up, maintain business records and comply with applicable obligations. You may ask us to delete your information, subject to legal or operational retention requirements.

Your Choices

You can ask us to access, correct or delete your information. You can also ask us to stop contacting you for sales follow-up. On WhatsApp, you may stop a conversation at any time by asking us not to message you again.

Security

We use reasonable technical and organizational measures to protect customer information. No online system can be guaranteed completely secure, but we work to limit access and protect sensitive account credentials.

Contact

For privacy questions or deletion requests, contact Cosmos Ebike UAE on WhatsApp: